FAQs

What is the smoking policy at Chicagoland Speedway?

• The Smoke-Free Illinois Act prohibits smoking in the grandstands at Chicagoland Speedway during events. In consideration of the comfort of all ticket holders, we ask for your cooperation. The designated smoking area is located under the grandstands on the mezzanine and concourse levels.

What time do parking lots and facility gates open?

• Thursday (NASCAR Pole Day) • 8 a.m. Parking / 12 noon Gates
• Friday (NASCAR) • 8 a.m. Parking / 12 noon Gates
• Saturday (NASCAR) • 8 a.m. Parking / 12 noon Gates
• Friday (ARCA/NASCAR) • 10 a.m. Parking / 12 noon Gates
• Saturday (IRL®) • 10 a.m. Parking / 12 noon Gates

Parking is free at Chicagoland Speedway. There is no overnight parking or camping allowed in Chicagoland Speedway parking lots.

Where is the Will Call ticket office located?

• Ticket Will Call is located at the Main Gate grandstand entrance – Ticket Services building.

How can I report an incident or request assistance in the grandstands?

• Notify the nearest usher, security officer or Chicagoland Speedway staff.

Where are the ATM machines located?

• ATM machines are located on the Concourse level in sections 101, 112 and 411 near the main ticket gate and at the infield convenience store.

Where are the restrooms located?

• Restrooms are located on the Concourse level in sections 108, 117, 124, 407, 416 and 423; Mezzanine level in sections 108, 124, 407 and 423. All permanent restrooms are ADA accessible. Port-a-lets can be found near the North entrance gate. Port-a-lets can also be found throughout our parking lots and the infield.

Where are the convenience stores located?

• Chicagoland Speedway Pit Stop stores are located in the infield by the scoring pylon and outside the track in the Lakeside RV Campground.

Where can I purchase Chicagoland Speedway merchandise?

• Chicagoland Speedway and select driver-specific merchandise are available for purchase in the merchandise midway outside of the grandstands. Chicagoland Speedway vendors are also located in the Infield.

Where can I rent a scanner and purchase the channel list?

• Vendors are located in the merchandise midway outside of the grandstands.

Where are the first aid stations located?

• First Aid stations are located at section 112 and 411 on the concourse level of the grandstands.

What happens if the race is postponed?

• All tickets will be honored on the rescheduled race day. All ticket sales are final. No refunds or exchanges.

What is the Chicagoland Speedway Golf Cart Policy?

• No personal use of golf carts or utility-type vehicles are allowed on Chicagoland Speedway property.
• Physically impaired, disabled or handicapped persons are permitted to use commercially manufactured, single-person electric convenience vehicles (ECV’s). These vehicles will not require a registration credential.
• Golf carts or other approved vehicles are permitted on Chicagoland Speedway property for business purposes only. Operator must be working on behalf of International Speedway Corporation or Chicagoland Speedway. Permitted golf carts must be registered.
• Violation of these regulations will result in the golf cart being impounded for the remainder of the event weekend and possible expulsion of the operator from the property.

These regulations are designed to provide a safer environment for all persons attending events at Chicagoland Speedway. Thank you for your cooperation. If you have any questions regarding this policy, please call 815-722-5500, 815-727-RACE (7223) or Toll Free (888) 629-RACE (7223).

Where are the Information Centers located?

• Info Centers are conveniently located throughout our facility. Information Center Ambassadors will provide information regarding directions, area attractions, facility information, and other guest assistance needs. Info Centers are in radio contact with our ADA transports and Chicagoland Speedway staff.